FAQ · Customer Self-Service

CREATING AN ACCOUNT FOR THE BPX ROYALTY OWNER RELATIONS PORTAL

Please create a support ticket using our online form. Select “Portal Technical Issue” as the subject and describe the error you received in the description.

Please request assistance from the bpx Owner Relations team by creating a support ticket using our online form.

After receiving a successful login pop-up message, an email with instructions on how to login, which includes a temporary password, will be sent to you. Please allow 24 hours for receipt of this email. If you did not receive an email within 24 hours, please create a support ticket using our online form.

Yes, multi-factor authentication codes are required each time you login for security purposes. If you do not want to receive a code via text message, you may select the “Call Me” option provided on the multi-factor authentication web page to receive a code.

Please note that texting fees by your provider may apply if utilizing text message to receive your code.

CONTACTING BPX OWNER RELATIONS

Please submit questions to our bpx Owner Relations team through our online form. You may also view additional contact options by visiting our About Us page.

Many general questions can be answered by our bpx Owner Relations team at the time of the call or within a few business days of receipt of your email. However, please note the following processing timelines:

1. Address Updates and Direct Deposit: Please allow 30-60 days for address and direct deposit updates that are submitted by email or mail.

For an expedited update to your account, you may submit your address change and direct deposit requests directly through our bpx Owner Relations Portal (account registration/sign-in required).

2. Transfer of Interests: Please allow 60-90 days for the transfer of interests after receipt of all required documents.

Ownership changes are processed in the order that they are received, and interests will not be suspended prior to the transfer being made. Division Orders will be sent once the transfer is processed. Please do not send duplicate requests as this will delay processing.

3. Support Tickets: We do our best to resolve support tickets as soon as possible. However, complex matters requiring internal research may take up to 90 days to complete.

UPDATING YOUR ACCOUNT INFORMATION

You may update your address, email, and telephone number directly through our bpx Owner Relations Portal (account registration/sign-in required).

Alternatively, you may download and print an address change form to return to bpx Owner Relations by email or mail (addresses may be found in our About Us page).

Notification of such a change is required in writing and requires an updated W9 form. Documents and inquiries may be sent through our online form. You may also return documents by email or mail (addresses may be found in our About Us page).

Notification of such a change is required in writing and documentation evidencing such change (such as a social security card, driver’s license, marriage license, divorce decree) must be provided. Documents and inquiries may be sent through our online form. You may also return documents by email or mail (addresses may be found in our About Us page).

PAYMENTS & DIRECT DEPOSIT

Royalty payments are issued through direct deposit or by check mailed by USPS.

You may sign up for direct deposit through our bpx Owner Relations Portal (account registration/sign-in required). Alternatively, you may download our direct deposit instructions and form and return it by email or mail (addresses may be found in our About Us page).

Note about Direct Deposit: bpx is not responsible for banking institution delays in posting direct deposit transactions. It is the owner’s responsibility to ensure that funds are appropriately credited to the accounts they have provided for deposit. Paper check detail will not be mailed to owners who sign up for direct deposit.

1. Payments are automatically deposited into the bank checking account of your choice within three business days of issuance.

2. You can easily change the direct deposit if you change banks.

3. Direct deposit is a free service.

4. No mailing delays or trips to the bank; funds are available more quickly.

5. No lost, damaged, or stolen checks.

6. No worries when you change your address or are away from home; your payment will be received on time.

Royalty checks for both oil and gas are mailed on the 20th of the month, or the first business day thereafter if it falls on a weekend or holiday.

The minimum amount that will be accumulated before a check is issued is $100.00; however, at least once each year (generally in April) accounts with accumulated funds of more than $10.00 will be released.

ONLINE CHECK DETAIL

You may view your check details by visiting your Payment History through our bpx Owner Relations Portal (account registration/sign-in required).

You may also access your detail online by visiting Energylink and following the provided instructions to sign up. When prompted for Document Type, select “Revenue” and have your last check available when signing up as the operator, your owner number, and a past check amount will be required to verify your identity and create your account.

There is no charge to view your check detail through the bpx Owner Relations Portal or Energylink.

Check detail will be available online on/or after your normal check date of the 20th.

Please refer to bpx’s Privacy Notice for information on how we process and protect your personal information.

On the login page select “Forgot your password?” and follow the prompts. If this does not resolve your issue please contact the bpx Owner Relations team through our online form.

On the login page select “I forgot my password” and follow the prompts. If this does not resolve your issue please contact Energylink support directly at 1-888-573-3364.

UNDERSTANDING CHECK DETAIL

Check amounts may vary from month to month depending on production volumes, price of product, marketing arrangements, and changes in tax laws or adjustments. Changing market conditions can cause price fluctuations. Mechanical problems, operational problems and routine maintenance can temporarily affect production, each causing possible downtime.

bpx strives to disburse revenue in accordance with an owner’s lease agreement and state statutes. If an error or discrepancy is discovered, a correction will be made and adjustments may result.

Payments may differ from other family members for several reasons. Some examples include non-resident tax laws, rounding of decimal interests, owners set up with different check limits, and timing of voided and reissued checks.

Your owner decimal reflects your decimal share in the well. Disbursement decimals may differ for a variety of reasons, particularly when bpx’s working interest in a well is less than 100%. If you have specific questions about the calculation of your disbursement decimal, please submit an inquiry through our online form for an analyst to further review.

PAYMENT INFORMATION – PROBLEMS WITH MY PAYMENT

Due to potential postal delays, a check may arrive a few days late. If your check is more than two weeks late, please submit an inquiry through our online form and request the check to be reissued.

It is recommended that you sign up for direct deposit to eliminate the risk of lost, stolen or misplaced checks. To sign up for direct deposit, please visit our bpx Owner Relations Portal (account registration/sign-in required).

The reasons will vary, but examples include:

1. If there is less than $100.00 in your account, a check will not automatically be issued.

2. If your ownership information on file with bpx is incorrect or not complete, your payment may be held in suspense.

3. Payments are made only for those months when oil and gas is sold from properties in which you have an interest. If there are no sales from these properties, then bpx will not issue a check for that recording period.

4. Adjustments to earlier payments can result in a negative account balance (sometimes referred to as an overpayment). In such an event, the negative balance will be carried forward until the account is recouped and returns to a positive balance exceeding $100.00. At that time, a check will again be issued.

If payment is made by paper check and it has not been received within 10 business days of the normal payment date, please create a support ticket through our online form and request the check to be reissued.

Please understand that if you ask for a replacement check, the original check will be immediately voided. This means that if the original check arrives on the next day, you should NOT CASH it as this check will not be honored by bpx.

Submit an inquiry through our online form and request a replacement check.

You may update your direct deposit through our bpx Owner Relations Portal (account registration/sign-in required). Alternatively, you may download our direct deposit instructions and form and return it to bpx Owner Relations by email or mail (addresses may be found in our About Us page).

If you would like to receive your statement in writing, please send a written request through our online form informing us of your decision. If we do not hear from you, we will assume you have consented to having your statement sent electronically.

Monthly account statements for owners who are in recoupment status are provided upon request. If you are in a recoupment status, please submit your request for an account statement through our online form.

OWNERSHIP ISSUES

Transfer requirements vary by state and are dependent on whether the decedent had a will. Please see the general guidelines below or you may submit an inquiry through our online form to obtain the appropriate instructions based on the requirements for the state in which the property is located.

If the decedent’s Will is probated in the state where the property is located:

Copy of Death Certificate

Certified copy of the Last Will & Testament, Probate, Letters Testamentary/Letters of Administration and/or Final Decree of Distribution recorded in all counties/parishes where the property is located

Notarized copies of executor’s deeds or other deeds, if applicable, recorded in all counties/parishes where the property is located

If the decedent’s Will is not probated in the state where the property is located:

Copy of Death Certificate

Foreign Letters Testamentary or Administration recorded in the county/parish where the property is located

For Texas, authenticated copies (three-way certificate) of the decedent’s Will and the Order admitting it to probate in a foreign jurisdiction recorded in the county where the property is located (Texas)

For other states, copies of the decedent’s Will and the Order admitting it to ancillary probate recorded in the county/parish where the property is located

Notarized copies of executor’s deeds or other deeds, if applicable, recorded in the county/parish where the property is located

If the decedent did not leave a Will, or the Will is not being probated in the state where the property is located, and last year’s revenue from the decedent’s interest in these properties was less than $10,000, please furnish:

Copy of Death Certificate

Affidavit of Heirship completed by a disinterested person acquainted with the facts (preferably not a close relative). This must be witnessed, notarized and recorded in all counties/parishes where interests are owned by the decedent. Transfer by Affidavit of Heirship is according to the Laws of Descent and Distribution where the property is located.

If the decedent did not leave a will and last year’s revenue from decedent’s interest in these properties was more than $10,000, please open administration proceedings to probate the estate without a will.

If the owner of a life estate dies:

Copy of Death Certificate

A W9 form completed for each remaindermen

If the owner of a joint tenancy dies:

Copy of Death Certificate of joint tenant

A W9 form for surviving joint tenant.

Interests can be transferred by Assignment, General Warranty deed or Quit-Claim deed. bpx requires a copy of the recorded instrument to process transfers. The instrument must be recorded in the county/parish and state where the minerals reside.

A W9 form must also be completed for the new owner.